Cost and Performance Improvement Courses
Introduction to Lean in Healthcare (half day)
The course is designed to give participants a compelling introduction to what Lean is all about, an overview of where it all started and the 5 principles of the Lean Thinking. This session will provide some basic tools including the Eight Wastes, 5S and that can be used immediately to facilitate an improvement.
Objectives:
Understand the origins and evolution of Lean
Know about the underpinning and related concepts
Understand the key principles and frameworks of the Lean methodology
Understand the core elements of Lean
Have insight into the human and strategic elements of the Lean approach to continuous improvement
Lean in Practice Healthcare (1 day)
This one day course if introduces the principles of lean and provides managers and those responsible for process improvement with an understanding of the main benefits that lean management can bring in a service organisation.
As well as the introduction to what Lean is all about, where it started and the 5 principles of Lean Thinking we will cover the tools to understand processes and identify areas for improvement, how to diagnose and discover the actions causing hidden waste and impeding the flow of patients and care including:
Reducing Failure Demand and focussing on Value
Common Healthcare barriers to Flow
Pull vs Push models
Value stream mapping
5S for workplace organisation
8 Wastes - how to spot them
Gemba and Genchi Genbutsu - learning to see what is really happening.
Process Mapping and Analysis (3 hours)
This course will introduce you to three of the most valuable mapping approaches, how and when to use them.
We will cover:
Time Based Process Maps,
Customer Journey Mapping, and;
Value Stream Mapping.
Objectives:
To understand what a process is
To be able to break down a process into its component parts
To identify other key data which will help identify waste in a process
Process Mapping and Analysis (1 day)
This course will introduce you a range of mapping approaches, how and when to use them, as well as how to facilitate as is and to be process mapping workshops and analyse a process map.
Will cover:
Time Based Process Maps,
Opportunity Flow Charts
Customer Journey Mapping,
Brown Paper Mapping and;
Value Stream Mapping.
During this course we will also undertake a field based mapping exercise and debrief to apply the learning to real process.
Objectives:
To understand what a process is
To be able to break down a process into its component parts
To identify other key data which will help identify waste in a process
To pick the appropriate tool for creating value and improvement
To learn the standard process mapping symbols
To understand how to facilitate process mapping and its analysis